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Wednesday, May 20 • 2:40pm - 3:20pm
Interactive Intelligence Presents Cloud-based Communications as a Service (CaaS) Solution with OpenStack

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Interactive Intelligence, global provider of collaboration, communications and customer engagement software services, is deploying OpenStack with PLUMgrid SDN to build their cloud-based CaaS. Join Alex Smelik, Chief Architect of CaaS, for a deep dive on how they were able to accelerate onboarding of customers while streamlining workflow and operations for agility and efficiency.

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Alex Smelik

Chief Architect of Communications as a Service (CaaS), Interactive Intelligence
Alex Smelik is the Chief Architect of Communications as a Service (CaaS) at Interactive Intelligence. With decades of industry experience, Alex leads the design and implementation of contact center infrastructure.  Prior to Interactive Intelligence, Alex was Chief Architect for Cisco’s... Read More →

Wednesday May 20, 2015 2:40pm - 3:20pm PDT
Room 210

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